On River Supervisor - HRR
Full Time • Hualapai River Running
HUALAPAI PREFERENCE
Position: On-River Supervisor/Team Lead
Department: Hualapai River Running
Classification: Non-Exempt
Salary Range: H5
Supervisor: Crew Supervisor – HRR
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
Supervises a team of Hualapai River Running employees that may include Photographers, Swamper/Packers and River Guides. Ensures that the team is providing outstanding customer service by providing such services as greeting, orientating, taking photographs, providing information regarding the Grand Canyon, Colorado River, Hualapai tourism offerings and taking passengers on Pontoon boat tours. Manages the daily River Running operation following safety, health and sanitation procedures, overseeing the maintenance of equipment and boats. Assists with loading and unloading of equipment at launch point, rigs rafts, frames and motors and insures all equipment needed is provided for each trip. Ensures all meals are properly prepared and packed on rafts. Coordinates orders and maintains food/drink stock for river trips. Supervises daily inspections of all equipment prior to, during and upon conclusion of each trip for defects, damages and general safety precautions.
Knowledge and Abilities:
- Demonstrated ability to communicate effectively and interact with guests and staff in a clear, concise manner providing prompt, outstanding customer service.
- Demonstrated ability to physically complete and have the knowledge to perform maintenance on equipment and rafts.
- Ability to routinely walk, stand, bend and carry items weighing up to 50 pounds.
- Ability to work in outdoor environment for long periods of time.
- Demonstrated ability to foster a team environment, multi-task, work in a fast paced environment and maintain positive working relationships. Good client/customer service skills and well organized.
- Possess a valid CPR/First Aid Certificate. Must pass a physical examination regarding ability to perform strenuous capabilities of position.
- Ability to lead, coach, train, develop and motivate team members.
Duties & Responsibilities:
- Direct supervision of a team of River Running employees which may include Photographers, Swamper/Packers and River Guides.
- Ensure proper safety, health and sanitation policies and procedures are in place and being followed for the safety of guests and staff. Ensure all meals are properly prepared and packed and coordinate food and drink stock for the river trips.
- Lead, coach, train, develop and motivate team members.
- Supervise the loading of equipment at launch point, rigs rafts, frames and motors and ensures all equipment needed is provided for each trip.
- Responsible for the condition and maintenance of equipment, motors and rafts.
- Supervise daily inspections of all equipment prior to, during and upon conclusion of each raft trip for defects, damage and general safety precautions.
- Ensure all communications are shared with employees in a timely and accurate manner, as appropriate.
- Answer visitor/tourists questions, gives directions, share information about the Grand Canyon, Colorado River, Hualapai River Running and the Hualapai history and culture, etc.
- Handle emergency situations or unhappy customers and take action to remedy the situation.
- Foster a team environment, multi-task effectively and maintain positive working relationships. Train new employees on all job functions and assist them in becoming comfortable in their roles as Hualapai ambassadors.
- Keep Crew Supervisor and/or Operations Manager – HRR apprised of all issues and concerns.
- Perform other work-related duties as assigned.
Qualifications:
- Good oral and written communication skills with strong interpersonal skills.
- Valid Driver’s License with clean driving record required.
- High School Diploma or GED.
- Possess a valid CPR/First Aid Certification.
- Completed a minimum of two (2) years as a seasoned River Runner required.
- Preference given to Hualapai Tribal members.
Working Conditions:
Position requires ability to work in an outdoor environment for long periods of time, regardless of weather conditions. Must be able to routinely walk, stand, bend and carry items weighing up to 50 lbs. as part of duties. Must be able to work varying schedules, weekends and holidays.
Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.
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