IT Technician I - East/GCW
Full Time • Grand Canyon West (GCW)
Benefits:
- 401(k)
- Free uniforms
- Health insurance
- Paid time off
HUALAPAI PREFERENCE
Position: IT Technician I
Department: Information Technology
Classification: Hourly
Salary Range: NE2 East/ NE2W GCW
Supervisor: IT Director
Disclaimer: Position Description is not meant to encompass all aspects of this position, other duties may be assigned.
Position Summary:
At Grand Canyon Resort Corporation, exceptional customer service is paramount, and the reliable operation of our IT systems is crucial. We are seeking a dedicated IT Help Desk Technician to provide outstanding support to our staff and guests, regarding computer systems, hardware, and software. This technician will assist users remotely and in person, guiding them through system configuration and troubleshooting, with a focus on efficient issue resolution. A passion for customer service, combined with strong problem-solving and communication skills, is essential for success in this role.
Duties & Responsibilities:
· Respond to tech inquiries via email, through online chats, over the phone, or in person
· Inform customers about IT products and services
· Walk customers step-by-step through the problem-solving process
· Help with troubleshooting hardware and software
· Follow up with customers to ensure satisfactory service
· Communicate customer feedback to the appropriate internal team members
· Other duties as assigned
Knowledge and Abilities:
· Excellent problem-solving and analytical skills
· Knowledge of computer systems and experience troubleshooting hardware and software
· Ability to break down technological processes and deliver clear, step-by-step instructions
· Strong verbal and written communication skills
· Ability to diagnose and resolve a variety of technical issues
Qualifications:
· Patient, friendly demeanor with a great aptitude for listening
· Commitment to providing exceptional customer service
· Passion for problem-solving and customer service
· Tech savvy, with experience working in a tech-related field
· Team-oriented mindset with an openness to constructive feedback
· Eagerness to learn new technologies and systems
· Experience working as an IT help desk technician or in a similar customer support role
Working Conditions:
Work will generally be performed using computer equipment in an indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement. May be required to lift and carry equipment weighing up to 25 lbs. May be required to climb to reach equipment in inaccessible locations.
| Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.
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