Food Runner
Full Time • Grand Canyon West (GCW)
HUALAPAI PREFERENCE
Position: Food Server / Runner – Skywalk Restaurant
Department: Skywalk Restaurant
Classification: Non-Exempt
Salary Range: H4
Supervisor: Manager or Assistant Restaurant Manager
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
The food server is responsible for all aspects of the guest dining experience. With prompt service and genuine hospitality, the food server greets tables, describes menu items, assists guests with making food and beverage selections, takes and rings in orders, delivers food and beverages, maintains table cleanliness, anticipates guest needs and responds appropriately with a sense of urgency, carefully collects and processes payments, assists team members and contributes to the overall satisfaction of every guest.
Knowledge and Abilities:
- General food, wine and beer knowledge.
- Ability to multi-task, work in a team environment and handle stressful situations.
- Ability to anticipate guest needs and handle difficult customer service situations.
- Sequence of service and ability to prioritize job duties.
- Clean the dinning and porter area.
- Ability to be on your feet for extended periods of time.
- Knowledge of Hualapai tourism offerings, Hualapai history and culture.
Duties & Responsibilities:
- Responsible for all aspects of the guest experience.
- Greet tables in a timely manner and welcome guests to the restaurant. Inquire about any time restraints the guests may have.
- Menu knowledge, make suggestions and accommodate allergies, diets or specific guest needs.
- Be knowledgeable about all menu items, menu changes or specials.
- Accurately take and ring in orders with an emphasis on expediting service as much as possible.
- Deliver food and beverage orders.
- Maintain cleanliness of table with attention to detail.
- Maintain running side work duties.
- Identify guests’ needs or issues and address or include a manager.
- Properly capture payments and process credit cards.
- Know table numbers and dining room layout.
- Clear and reset tables.
- Perform other work-related duties as assigned.
Qualifications:
- At least 2 years of previous experience. High volume/upscale dining preferred.
- Excellent customer service and oral communication skills.
- Experience with wine service.
- Experience with POS systems, cash handling and credit card processing.
- Ability to lift up to 35 lbs. as needed.
- Willingness to learn and receptive to constructive feedback.
- Current Food Handlers card.
- At least 19 years of age.
- May require Alcohol Certification to both sell and serve alcohol.
- Preference given to Hualapai Tribal members.
Working Conditions:
High volume, fast-paced, team-oriented restaurant environment. Must be able to stand and walk for extended periods of time. Must be able to work varying schedules, weekends and holidays.
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.
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