HUALAPAI PREFERENCE

Position: Photo Guide

Department: Skywalk

Classification: Non-Exempt

Salary Range: H4

Supervisor: Photo Sales Supervisor

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Responsible for ensuring that all visitors on the Skywalk have the opportunity to have their picture taken while on the Skywalk. Engages guests so that multiple photos may be taken recording an exciting, once in a lifetime experience. Acts as a tour guide with facts about the Skywalk, Grand Canyon West and the Hualapai history and culture. Answers all questions regarding the Hualapai River Runner trips, the Grand Canyon and the Colorado River. Directs customer flow in a professional and courteous manner. Maintains camera equipment and ensures all photos are received at the photo sales areas for guests to view. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.

Knowledge and Abilities:

Experience using photo equipment and ability to take creative and unique photographs of guests enjoying their Skywalk visit. Customer sales experience also desired.
Ability to interact with guests and tour groups and provide prompt, outstanding customer service while answering questions and taking photos that guests will want to purchase.
Ability to understand questions being asked and provide detailed information regarding tourism options.
Ability to communicate in a clear, concise manner.
Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
Knowledge of Microsoft Office Suite.
Ability to meet monthly sales goals, as set forth by management.
Ability to work in outdoor environment for long periods, regardless of weather conditions.
Knowledge of the Skywalk, Grand Canyon, Colorado River, Grand Canyon West locations and operations and Hualapai history and culture.

Duties & Responsibilities:

Photograph guests during their Skywalk visit. Greet guests arriving promptly being courteous, friendly and helpful. Provide information to guests regarding the opportunity to purchase the photographs taken during their visit.
Engage guests and take unique photos of them and the scenic view, ensuring they have multiple photos to choose from recording their once in a lifetime experience.
Act as tour guide and respond to guests questions regarding the Skywalk, Grand Canyon, Colorado River, Grand Canyon West locations and Hualapai history and culture.
Maintain camera equipment used and ensure photos are transmitted to the photo sales areas.
Answer all guests’ questions regarding photographs taken and make sure they are aware of how to purchase photos or photo packages.
Direct customer flow on the Skywalk, ensuring guests have the opportunity to enjoy their visit yet mindful of customer’s waiting.
Load and unload delivery trucks, as needed. Maintain inventory for photo area.
Perform other work-related duties as assigned.
Qualifications:

Excellent oral communication skills and strong interpersonal skills.
High School Diploma or GED.
Prior Photography experience and sales experience preferred.
Preference given to Hualapai Tribal members.

Working Conditions:

Position requires the ability to work in outdoor environment for long periods of time, regardless of weather conditions. Must be able to stand for extended periods of time. Requires lifting up to 25 lbs. Must be able to work varying schedules, weekends and holidays. Can not be afraid of heights.

Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai Indian Tribe, which has occupied the land since 1883, established GCRC, welcoming millions of visitors each year to tour the area, including the nearby lodge, ranch, river rafting company and Grand Canyon West. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.

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