Tribal Ambassador
Full Time • Grand Canyon West (GCW)
HUALAPAI PREFERENCE
Position: Greeter – Ambassador
Department: Grand Canyon West
Classification: Non-Exempt
Salary Range: H4
Supervisor: Greeter Supervisor
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
Emissary for Hualapai Tribe throughout Grand Canyon West locations. Dressed in traditional Hualapai clothing, greets guests as they unload from buses, arrive in parking lot and at other GCW locations. Talks about or demonstrates traditional life ways and customs of the Hualapai people and other various Tribes. Conducts informative tours for guests and provides information on Grand Canyon West locations and operations. Ensures guests have an outstanding experience while at Grand Canyon West.
Knowledge and Abilities:
- Ability to interact with guests and tour groups and provide prompt, outstanding customer service while providing information.
- Ability to communicate in a clear concise manner while being personable, courteous and friendly.
- Ability to discuss and demonstrate traditional life ways and customs of the Hualapai people.
- Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
- Knowledge of Grand Canyon West locations and operations, Hualapai history and culture.
Duties & Responsibilities:
- Dress in traditional Hualapai clothing, greet guests as they unload from buses, arrive in parking lots or at other GCW locations.
- Talk about or give demonstrations regarding traditional life ways and customs for the Hualapai people; food preparation, clothing and footwear, utilization of plants, etc. Volunteer similar information about other various Tribes.
- Conduct informative tours for guests and provide information on Grand Canyon West locations and operations.
- Respond to guests questions regarding Grand Canyon West, Hualapai Ranch, Skywalk, Hualapai River Running and Hualapai Lodge. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.
- Assist performers at various locations, providing water and offering other assistance, if needed.
- Assist in keeping Grand Canyon West free from trash and rest room facilities stocked if supplies are low.
- Perform other work-related duties as assigned.
Qualifications:
- Good oral communication skills and strong interpersonal skills.
- Valid Driver’s License with clean driving record preferred.
- High School Diploma or GED.
- Experience working with visitors required.
- Preference given to Hualapai Tribal members.
- This position requires proof of COVID-19 Vaccination.
Working Conditions:
Position requires ability to work outdoors for long periods of time, regardless of weather conditions. May be required to stand for long periods of time. Must be able to work varying schedules, weekends and holidays. Willingness to work in a remote location.
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.
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